Financing Options

An admin fee of $0 to $249.95 may apply and will be financed with purchased based on the purchase amount and promo term length and is payable in full if the promo is paid off early.

Check with instore Sales Associates for finance promotions.

Delivery Policy:

Furniture & Bedding:

We will uncrate/unpack your new purchase (except for ready to assemble products) and we put it in place.  Due to health and safety regulations, we cannot remove soiled or stained upholstery or bedding, unless it is wrapped by the customer.  We also cannot disassemble any existing furniture in your home, to complete the delivery.  Sorry, no exceptions.

Appliances:

We will uncrate/unpack your new appliance and put into place, but for insurance reasons, we cannot connect it to electrical, plumbing or gas outlets.  If you require your existing old appliance to be moved to the curb, for safety reasons, the pieces must be disconnected and/or drained.  Old appliances will be moved to the curb on a one-to-one basis, only if they are reasonably clean and if it safe to do so.   A damage waiver must also be signed.  A removal fee will apply. 

Deliveries begin at approximately 8:00am and continue until all scheduled deliveries for the day are complete.  Unfortunately, due to the number of deliveries every day that must be routed, it is impossible to give the exact time of calls.  However, you may prearrange to have our delivery team call your home or office approx. 15-30 minutes prior to the estimated arrival time.  We would appreciate it if you would be home on the scheduled day of delivery.

The signature of a person 18 years of age or older is required on all delivery orders and that individual must accompany the delivery crew into your home or apartment.  If you are in a condominium or apartment building, please make sure the elevator service is available.

Please ensure your driveway and walkways are cleared to accept the delivery (i.e., snow & ice).  Also please clear the path inside your home to the area where your purchase is to be placed.

Pin hinged doors can be removed to complete delivery.  However, carpentry work such as removing doorway moldings, banisters, etc., cannot be done.  All pictures in narrow hallways or stairs should be removed by you.  Our delivery team are required to always wear safety footwear and cannot remove their boots but will provide covering to protect your floors.

When unusual or difficult delivery conditions are encountered, the customer will be advised in advance of the risk of damage occurring. The customer then has the option of signing a damage waiver or having the merchandise returned to the store and reselecting other products.

Due to insurance regulations, we cannot be responsible for any damage incurred by moving any furniture or appliances not purchased on your invoice.

Old furniture, bedding, and appliances can be disposed of on a one-by-one basis, but an additional fee will apply.

A restocking fee may apply if unwrapped furniture, bedding, or appliances, do not fit through the doorway or in the space intended. Please measure the units and your premises prior to delivery.

Return Policy:

We are committed to your satisfaction.  Our talented sales associates are available to help you select the right product for your needs. We encourage you to take advantage of our expertise before making your purchase.

Defective Products: Most of our products include a one-year parts and labor warranty.  See your product literature or speak with one of our sales associate experts for details.  If your product is defective upon arrival, please notify your sales associate of the problem within 24 hours of receiving goods.

Damaged Products:  Product(s) will be delivered by one of our delivery teams for all local deliveries; feel free to call us for our local delivery area.  Upon delivery, inspect your product for damage.  If the product is damaged, you have the right to refuse the delivery.  Please contact your sales associate regarding any damages.

The Product Does Not Meet Your Needs:  If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return.  Delivered products in use are not returnable.  Any returned products must be free of any cosmetic damage.  Products that do not meet these requirements may not be eligible for return or may incur a restocking fee.  Any product that has been installed or attempted to be installed cannot be returned.  Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.

The customer agrees to the terms and conditions published above when they place a completed order with our company.  In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Deposits and Refunds

Deposits (excluding special order deposits) are refundable without any fees or charges at any time prior to delivery or pick up of the product.  Deposits will only be refunded to the same credit or debit card used to make the purchase.  Deposits made by cash will be refunded on the debit card or, if the cardholder is not present, the deposit will be refunded by cheque and mailed to the person who paid for the order.

Deposits of 20% is required on all custom orders and is non-refundable.